Privacy policy

PRIVACY POLICY

Last Updated: 12 August 2026

Enrique Victoria Distro operates this website and online store, providing B2B wholesale distribution of Pokémon TCG, One Piece TCG, Bandai products, and related trading card and collectible products throughout Australia. Our website is powered by Shopify.

This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our website, create an account, contact us, or place an order.

1. Information We Collect

Depending on how you use our Services, we may collect:

  • Contact information: name, business name, email address, phone number, billing and delivery addresses.
  • Account information: username, password, preferences, and account settings.
  • Order information: products purchased or viewed, order history, returns, refunds, cancellations, and transaction details.
  • Payment information: payment and transaction details processed through our payment providers.
  • Communications: information you provide when contacting us by email, WhatsApp, telephone, or through our website.
  • Technical information: IP address, browser, device, operating system, network information, and website activity.
  • Usage information: pages visited, products viewed, searches, and interactions with our website.

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order, create an account, contact us, or submit an enquiry.
  • Automatically through cookies and similar technologies.
  • From Shopify and other service providers that support our business.
  • From payment, shipping, marketing, business, or other third-party providers where permitted by law.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders and payments.
  • Arrange shipping, delivery, returns, refunds, and exchanges.
  • Manage customer accounts and provide customer support.
  • Respond to enquiries and maintain business communications.
  • Improve our website, products, and Services.
  • Send promotional communications where permitted by law.
  • Detect and prevent fraud, misuse, and security threats.
  • Maintain business, accounting, and transaction records.
  • Comply with legal and regulatory obligations.
  • Protect our rights, customers, business, and Services.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided.

4. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve functionality, and support marketing activities.

Cookies may be provided by Enrique Victoria Distro, Shopify, or selected third-party service providers. You can manage certain cookies through your browser settings, although disabling cookies may affect website functionality.

5. Disclosure of Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our Services. These may include:

  • Shopify and Shopify service providers
  • Payment processors
  • Shipping and delivery providers
  • Technology, hosting, and cloud service providers
  • Analytics and customer support providers
  • Marketing and advertising providers
  • Professional advisers
  • Business partners and affiliated entities
  • Government authorities or law enforcement where legally required

We may also disclose information where you have authorised us to do so or where required or permitted by applicable law.

If our business is involved in a merger, acquisition, restructuring, sale, or similar transaction, personal information may be transferred as part of that transaction.

6. Shopify

Our online store is hosted by Shopify. Shopify may collect and process information relating to your use of our Services to provide, secure, maintain, and improve its platform.

Your information may be processed by Shopify and other service providers in Australia or overseas.

For further information about Shopify’s privacy practices, please visit:

https://privacy.shopify.com/en

7. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy or security practices of third parties that we do not control.

We recommend reviewing the privacy policies of any third-party website before providing personal information.

8. Children’s Privacy

Our Services are intended for businesses and adult customers and are not directed toward children.

We do not knowingly collect personal information from children under the applicable age of majority. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

9. Security

We take reasonable measures to protect personal information against misuse, loss, unauthorised access, modification, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Customers should avoid sending sensitive information through unsecured communication channels.

10. Retention

We retain personal information only for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

When information is no longer required, we may securely delete, destroy, anonymise, or de-identify it, subject to applicable legal requirements.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Access personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of personal information.
  • Request a copy of certain personal information.
  • Opt out of promotional communications.
  • Object to or request restriction of certain processing activities.

We may need to verify your identity before processing a privacy request.

To exercise your rights, please contact us using the details below.

12. International Transfers

Because we use Shopify and other service providers, your personal information may be stored or processed outside Australia.

Where required by law, we will take reasonable steps to ensure appropriate safeguards are in place for international transfers of personal information.

13. Privacy Complaints

If you have a concern about how we have handled your personal information, please contact us first.

We will review your complaint and respond within a reasonable timeframe and in accordance with applicable law.

Australian customers may also have the right to contact the Office of the Australian Information Commissioner (OAIC).

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, or legal requirements.

Any updated version will be published on our website with a revised Last Updated date.

15. Contact Us

For privacy questions, requests, or complaints, please contact:

Enrique Victoria Distro
Australia

WhatsApp: +61 485 979 354
Email: eater2666@gmail.com
Website: enriquevictoriadistro.com

Business Address:

11 Tea Tree Ave
Aberglasslyn NSW 2320
Australia

We are committed to handling personal information responsibly and responding to privacy enquiries as promptly as reasonably practicable.