Shipping policy

SHIPPING POLICY

Processing & Dispatch

Orders are processed and dispatched on standard business days. Dispatch times may vary depending on order volume, product availability, and other circumstances.

Tracking & Delivery

Once your order has been dispatched and handed over to the postal or courier carrier, tracking details will be provided by email where tracking is available.

Delays & Carrier Responsibility

Once an order has been handed over to the carrier, delivery times are outside our direct control. We are not responsible for delays caused by carriers, customs clearance, incorrect delivery information, or circumstances beyond our reasonable control. We will, however, assist with tracking or lodging an enquiry for delayed, lost, or missing shipments where possible.