Refund policy
RETURN & REFUND POLICY
Last Updated: 12 August 2026
At Enrique Victoria Distro, we take care to ensure that all orders are supplied in the condition in which they were purchased. Due to the collectible nature and market volatility of trading card products, the following Return & Refund Policy applies to all orders.
1. Cancellations
- Orders may be cancelled only before dispatch.
- Cancellation requests must be submitted as soon as possible by contacting us at eater2666@gmail.com.
- An approved cancellation may be subject to a processing fee of up to 3% to cover non-refundable payment gateway or transaction costs.
- Once an order has been dispatched, cancellation is no longer available.
2. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item:
- Please notify us within 48 hours of delivery.
- Provide your order number and clear photographs showing the condition of the package and product.
- Please retain the original packaging until the matter has been reviewed.
- Following assessment, we may, where appropriate, provide a replacement, refund, or assistance with a carrier claim.
Each claim will be reviewed individually based on the circumstances and supporting evidence provided.
3. Returns
- Returns are generally not accepted for factory-sealed collectible products unless required by applicable law.
- Approved returns must be received in the condition specified by Enrique Victoria Distro.
- Returns may be refused where products have been opened, used, damaged, tampered with, or otherwise altered, except where a remedy is required under Australian Consumer Law.
- The original factory seal, shrink wrap, packaging, and product condition must be preserved where applicable.
4. Refunds
- Approved refunds will generally be issued to the original payment method.
- Refund processing times may vary depending on your bank, card issuer, or payment provider.
- We are not responsible for delays caused by third-party payment providers or financial institutions.
5. Factory-Sealed Products
Factory-sealed Pokémon, One Piece, and other TCG products are final sale once the original factory seal or packaging has been opened, broken, removed, or tampered with.
This policy exists because opening or altering collectible products can materially affect their condition, authenticity assessment, resale value, and marketability.
This restriction does not apply where Australian Consumer Law or other applicable legislation provides a non-excludable right to a remedy.
6. Australian Consumer Law
Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies available to you under the Australian Consumer Law (ACL) or other applicable legislation.
Where required by law, eligible customers may be entitled to a repair, replacement, refund, or other remedy.
7. Contact Us
For cancellations, damaged or incorrect orders, returns, or refund enquiries, please contact:
Enrique Victoria Distro
Email: eater2666@gmail.com
WhatsApp: +61 485 979 354
Website: enriquevictoriadistro.com
Please include your order number, contact details, and relevant photographs or supporting information so that we can review your request promptly.